PRIVACY POLICY

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how Pixel Jammer (“we”, “us”, “our”) collects, uses, and safeguards your information when you visit our website, book our services, or otherwise interact with us.

Pixel Jammer is a creative studio based in Melksham, Wiltshire, United Kingdom, providing photography, videography, drone filming, and audio production services. Data controller: [Pixel Jammer] Email: info@martintompkins.co.uk

• Identity & Contact Data: name, email address, postal address, telephone number

• Booking & Project Data: details about your shoot (dates, location, products, music licences, etc.)

• Financial Data: bank details (only for refunds) – processed via secure bank transfer

• Technical Data: IP address, browser type, pages visited (via cookies)

• Marketing Preferences: whether you’ve opted in to receive news or offers

• Images/Video Footage: photos or videos containing you or your team (only with consent or under contract)

• Directly from you (booking forms, emails, phone calls, contracts)

• Via our website (contact forms, Calendly bookings, Google Analytics)

• From third parties you authorise (e.g., venue managers, record labels, or your marketing team)

• To quote, book, and deliver services - Contract fulfilment

• To take payment and issue invoices - Contract fulfilment & legal obligation

• To communicate about your project - Contract fulfilment & legitimate interests

• To feature work in our portfolio/showreel - Legitimate interests (unless you opt out)

• To send occasional marketing (new services, offers) - Consent (you can unsubscribe any time)

• Website analytics & security - Legitimate interests

• Professional subcontractors (editors, colourists) under strict confidentiality

• Hosting providers (Vimeo, Google Drive, Squarespace – all GDPR-compliant)

• Accountants and HMRC (only financial data when legally required)

• CAA or venue authorities (drone flight permissions, if needed) We never sell your data.

• Some editing files may be processed via secure cloud tools (Vimeo Pro, Google Workspace) in the USA or EEA. These providers are signed up to the UK International Data Transfer Agreement or equivalent safeguards.

• Booking & project files: 7 years (for tax/accounting purposes)

• Final deliverables: indefinitely (unless you request deletion)

• Marketing subscribers: until you unsubscribe You can request deletion at any time (subject to legal obligations).

• Access your data

• Correct inaccurate data

• Request deletion

• Restrict or object to processing

• Data portability

• Withdraw consent (for marketing) Contact us at info@martintompkins.co.uk to exercise these rights. We will respond within one month.

• Our site uses essential cookies and Google Analytics (anonymised IP). You can manage preferences via your browser.

• We use industry-standard encryption, password protection, and secure backups. Raw footage is stored on encrypted drives.

• We use industry-standard encryption, password protection, and secure backups. Raw footage is stored on encrypted drives.

• Questions or concerns? Email info@martintompkins.co.uk You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk).

• Thank you for trusting Pixel Jammer with your project and your data.